Once your order has been shipped out, you will receive an email with a tracking number. More information on how to Track Your Order can be found here.
Order
How do I track my order?
Can I cancel or change my order?
Yes, but only if your order has not left our warehouse. We would be more than happy to help, please Contact Us immediately. However, once the order has shipped, we are unable to change or cancel your order.
Payment
What types of payments do you accept?
We accept PayPal and Credit Card,If you have any questions, please Contact Us .
Which currencies do you support?
The prices on our website are in US dollars by default. You can change the currency to your preference, by changing it in the upper left corner. The actual transaction will be done in USD based on daily currency exchange.
Shipping
What shipping methods are available, and how much does it cost?
We offer:Free standard shipping on orders over $79.
$15.99 for express shipping. (estimated to be delivered in 4-7 business days).
Do you ship internationally?
Yes. We ship to most countries in the world. You can check on our Shipping page. If you can't select your country on the shipping page, feel free to contact us at support@hroylshoes.com.
How long will it take to receive my order?
We typically ship within 3-5 business days. Please refer to our Shipping Information to determine the specific delivery timeframe for your items. Keep in mind that international destinations may have varying delivery times.
How do I change my address once an order has been placed?
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Do I need to pay any import tax?
Customs policies and import duties depend on the local policy of the destination country. HROYL cannot be held responsible for any import taxes that may arise; it is the customer's responsibility to pay them upon receipt of the package.
Where do you ship your products from？
We currently ship from China. Your order will be shipped from the warehouse that has the stock available at the time of shipment to ensure the fastest and most efficient delivery possible. Please note that, to expedite the delivery process, your order may be split.
Returns and Exchanges
What is your return and exchange policy?
Online purchases (final sale items and gifts excluded) made through HROYL are eligible for exchange and return within 30 days from the date you received all your item(s). All returned or exchanged items must be unworn, undamaged, in resalable condition (i.e., no creases or wear on soles), and in their original packaging.
How long does a refund take to process?
Once we receive the returned items, it will take up to 3 business days for us to process the refund. For PayPal account holders, it may take up to 3 business days for the transaction to appear in your PayPal account. For credit card refunds, the transaction may take between 7 to 14 business days to be completed.